Cinemere · Privacy

Your data, your call.

Your account lives on Cinemere's own server in the EU, and section 03 names every other place any of it goes. No analytics, and no trackers unless you say yes to Google's ads, and your email stays private. Take a copy of your data, or delete your account, right here.

Version 2026-08-19 · Written for the GDPR, the ePrivacy rules and the DSA · US privacy rights given voluntarily (section 07)
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Yours, on your terms
Your account, diary, lists and messages live on Cinemere's own server in the EU, so you can sign in anywhere. This browser keeps a copy so pages open instantly.
🚫
No tracking, no selling
We run no analytics and no third-party trackers. We never sell your data, and never use it for advertising that follows you. The free plan carries ads, but an ad from Google only ever loads with your yes, and no ad is ever chosen from your account.
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Export anytime
Download everything as a portable JSON file whenever you want. It is your data.
⌫
Erase completely
One confirmation deletes your account and all your data, from this browser and from our server. Section 06 names the six things it cannot reach, and why.

Your data & rights

Live · this device

These are your data-subject rights under the GDPR, and the same rights we grant voluntarily to everyone in the United States (section 07). You exercise them yourself, in one click, with no request form and no waiting: export and erase are wired straight to the real endpoints rather than to an inbox somebody reads on Monday. Erasure deletes the server account first and only then this device, so a refused delete can never leave the server copy orphaned. Section 06 names the six things it cannot reach, and why.

Everything stored about you on this device

⌫ Delete account

This permanently deletes your Cinemere account and all data listed above: diary, lists, watchlist, the titles you have marked as watched, the titles you told us you have not seen, your import records, messages, posts, follows, your saved password, your email address and your year of birth. It deletes it from this browser and from our server, and then signs you out. It cannot be undone, and we cannot get it back for you.

Two things survive that you should know about before you press it: a copy can remain in our encrypted backups for up to 56 days until they age out, and if you ever bought a subscription we must keep the invoices for as long as bookkeeping law says: seven years after the end of the financial year they belong to. Section 06 explains both in full, together with the four other limits.

Tip: download a backup copy first. Keeping that JSON file safe means you can restore your library later. (Import is on the roadmap.)

01Who we are

Cinemere is a film and television tracking and social platform. This page explains, in plain language, what personal data Cinemere handles, why, on what legal basis, and the rights you have over it. It is written to meet the transparency duties of the EU General Data Protection Regulation (GDPR), which binds us for everything we do because we are established in the EU, wherever you happen to live. If you are in the United Kingdom or Switzerland, we give you the same rights on the same terms. The California Consumer Privacy Act (CCPA), as amended by the CPRA, and the other United States state privacy laws do not apply to us, because we are below every one of their thresholds. We give you their rights anyway, wherever in the United States you live. Section 07 lists those rights one by one, says how to use each of them and how fast we answer, and keeps apart what the law makes us do and what we do by choice.

Cinemere runs in two modes. As a local copy without a server it is a pure client-side application: no server stores member data. On cinemere.com your account and activity are stored in a database on Cinemere's own server in Nürnberg, Germany (EU), so that you can sign in from any device.

The data controller is:

Cinemere AB
—
—,
Sweden
Company number —

Privacy contact: privacy@cinemere.com

We have not appointed a Data Protection Officer. We assessed whether one is required under Article 37 and concluded it is not: we are not a public authority, our core activity is not large-scale systematic monitoring, and we process no special-category data on a large scale. The privacy address above reaches a person who can answer, and you can ask us for that assessment. It is written down, and we review it every year and whenever something it rests on changes, such as how many members we have or how advertising works here.

Your supervisory authority for data protection in Sweden is Integritetsskyddsmyndigheten (IMY). For questions about how we moderate content, the authority is Post- och telestyrelsen (PTS). Section 06 explains how to reach both, and section 11 covers our duties under the Digital Services Act.

02What we collect, and why

Cinemere only holds data you create by using it. We do not ask for your real name, your phone number, your precise location, or any special-category data. We do ask which country you are in, because streaming rights and cinema listings are national and we cannot answer "where can I watch this" without it. We never read your location from your IP address or your device's positioning: we suggest a country from your browser's time zone, you confirm or change it, and you can leave it unset. The table in Your data & rights above is generated live from your own browser and is the authoritative list. In summary:

What you must give us, and what others can see. To open an account you must choose a handle and a password, give an email address and your year of birth, and accept the Terms of Service; without them we cannot open it, and everything else here is optional. Your handle, display name, picture, cover, bio, taste tags, Taste DNA, streaming services, founding number, follow counts and the people you follow, your Oscar ballot, and what you post and list, and the logs, marks and ratings you leave public, can be seen by other members and by visitors who are not signed in; each log, mark and rating can instead be kept private or shown to friends only (section 02). You can keep who you follow and who follows you to yourself with Keep your follows to yourself in Settings → Identity → Privacy; a private profile starts with it on. Other members then still see how many, never who, and we remove the list on the server before your profile is served to anybody else. (Another member who follows you and keeps their own list public still shows you on it: that list is theirs.) If you make your profile private, only the header stays public (picture, names, bio, taste tags, counts, favourite titles and badges) and the rest is shown only to followers you approve. Your email address, year of birth, country, settings, messages and notifications are never shown to anyone else.

We collect this data for one purpose only: to provide the features you are using (logging titles, building lists, talking to other members, personalising recommendations, recovering your account, keeping the place safe, and billing you if you chose a paid plan). We do not profile you for advertising and we run no analytics. The one thing that is not a feature, advertising on the free plan, is described in section 03 and never uses anything above. The legal basis for each use is in section 05, and how long each kind of data is kept is in section 08.

Automated processing. Everything you write for other members to see, except direct messages, passes through an automated word filter before it is saved, which can refuse a message outright. That is the only automated decision on Cinemere, it decides about a piece of text and never about you as a person, and no account is ever restricted without a human deciding. Section 11 explains it in full and how to challenge the outcome.

03Where your data goes

To function, Cinemere relies on a small number of outside services. Some act only on our instructions and some are independent of us, and that difference decides what they may do with anything they see. The register below states it for each one rather than calling them all partners.

WhoWhat they receiveTheir roleWhereTransfer basis
Who
Hetzner Online GmbHour server and database
What
Everything in your account, because the database sits on the machine they rent us: your profile, diary, lists, messages, email address and the encrypted backups. No analytics or ad-tech of any kind runs on it.
Role
Processor, under a data-processing agreement
Where
Nürnberg, Germany. Encrypted backups in Helsinki, Finland
Transfer
Stays in the EU
Who
Cloudflare, Inc.network and security layer
What
Every request you make passes through it, readable in transit, so it sees your IP address, which page you asked for and what you send, and may use it only to deliver and protect the site. It is there to absorb attacks and serve the site quickly. As part of that it counts, for each day, how many requests and visits reached the site and from which countries; we read those daily totals, which name nobody. We have not switched on Cloudflare's Web Analytics or any of its advertising products, and no script on our pages measures what you do.
Role
Processor, under a data-processing agreement
Where
United States, and its network worldwide
Transfer
SCCs + DPF
Who
Paddle.com Market Limitedpaid plans only
What
Paddle sells you the plan, as our reseller. Your card or PayPal details go straight to Paddle and never touch our servers. When you choose a plan we send Paddle the plan, your Cinemere handle and the record of what you agreed to at checkout, and fill in your email address in its checkout. Paddle collects your payment details, email and country itself, and loads its checkout from its own servers only when you press buy, which shows Paddle your IP address. We get back Paddle's references for you, the subscription and each payment, and whether each payment worked.
Role
An independent controller, not our processor: as the seller it decides how it handles the sale, the payment, fraud checks, tax and its own records, under its own notice
Where
United Kingdom
Transfer
EU adequacy decision
Who
Plus Five Five, Inc.trading as Resend, our email provider
What
Your email address and the full text of everything we send you: the welcome brief, address confirmation, one-time password-reset links, moderation notices, our answers to a report you made when you asked for them by email (and always for a report of sexual content involving a child), and the opt-in Dispatch. It also keeps delivery records: that a message went to your address, when, and whether it was delivered.
Role
Our processor for the messages themselves, which it may use for nothing else, and its own controller for the delivery records, which it uses to run the service and to detect fraud and abuse
Where
United States
Transfer
SCCs + DPF
Who
Heinlein Hosting GmbHmailbox.org, our inbox
What
Anything you write to one of our addresses, such as a privacy request, a report or a billing question, and our replies. Only if you write to us: nothing from your account is sent there.
Role
Processor, under a data-processing agreement
Where
Berlin, Germany
Transfer
Stays in the EU
Who
Google Ireland LimitedGoogle AdSense, ads on the free plan. Not started yet, and only ever with your yes. Without it you see our own ads, which involve no one else
What
Nothing, unless you are on the free plan, on a page that carries ads, and you have said yes to advertising in the consent banner. Then your browser asks Google for an ad and sends what any such request carries: your IP address, your browser and device type, your language, and the address of the page. Google works out your approximate location (city level) from the IP address. With your yes it may also store an identifier in your browser, used to prevent fraud, to cap how often you see the same ad and to count ads, never to build a profile of you. We send Google nothing from your account.
Role
Jointly responsible with us for your browser sending that request; its own controller for everything it does with it afterwards
Where
Ireland, and Google's infrastructure worldwide
Transfer
Google's own, under DPF
Who
TMDBThe Movie Database
What
Two paths, and they are worth keeping apart. Catalogue lookups go from our server, not from you: TMDB sees the text you searched or the title you opened, with no account identifier and not your IP address. Our server keeps TMDB’s answers in its memory for a short time, so the same list is not asked again for every member: a search for ten minutes, everything else for a day at most. That copy holds catalogue answers only, never who asked, and is gone when it expires or the server restarts. Poster and backdrop artwork is fetched by your own browser from their image servers, which does show them your IP address and browser.
Role
Independent controller. Not our processor, and they hold no account data of ours
Where
United States
Transfer
See below
Who
TVmazecurrently-airing listings
What
Your browser asks them directly for what is on air, so they see your IP address and browser. We send them nothing, and they receive no account data.
Role
Independent controller
Where
As stated in their own notice
Transfer
See below
Who
Your device's push serviceApple, Google or Mozilla; in the Cinemere app, Apple's or Google's. Optional
What
Only if you turn notifications on. Your browser registers with its own push service and we deliver alerts through it. Contents are encrypted to your device, so the relay cannot read them. In the Cinemere app it works the same way: the app makes its own key on your phone and gives it only to us, so Apple's push service (on iPhone) or Google's Firebase Cloud Messaging (on Android) carries a sealed message it cannot open. We keep only the subscription needed to reach you, and drop it the moment you turn notifications off.
Role
Independent controller
Where
Depends on your device
Transfer
You opt in
Who
YouTube (Google)trailers. Optional
What
Nothing at all until you switch trailers on. After that, playing one connects your browser to YouTube, which sees your IP address. We use their privacy-enhanced no-cookie mode.
Role
Independent controller
Where
Ireland and the United States
Transfer
Google's own, under DPF

Their own notices: Cloudflare · Paddle · Resend · TMDB · TVmaze · Google, and specifically how Google uses information from sites that use its services.

Fonts are not on that list, and that is the point. Our typefaces are self-hosted, so unlike most sites Cinemere sends nothing to Google in order to render text.

We use no analytics provider, no social-media pixel and no data broker, and no advertising network except Google's, on the terms above. The ads we serve ourselves involve no other company at all. We never sell, rent, or "share" (as the CCPA/CPRA defines that term) your personal information.

Advertising, before it starts

The free plan will be paid for by advertising, and everyone on it will see ads. It has not started. We describe it now so that nothing about it is new to you on the day it begins. Before any ad appears we will tell you in the app, and the consent banner will ask you. The rules, which the Terms of Service also set out:

Article 26 GDPR. The bullet above is the essence of how responsibility is shared between us and Google for the moment your browser sends an ad request, which Article 26(2) entitles you to see. Google's own terms with us, the Google Ads Controller-Controller Data Protection Terms, describe each of us as an independent controller and contain no separate joint-controller arrangement. The Court of Justice of the EU holds a site that embeds such code jointly responsible for that first step all the same (Case C-40/17, Fashion ID, judgment of 29 July 2019), so we set out our share here ourselves and answer for it. Once advertising has started, ask at privacy@cinemere.com and we will send you the version of Google's terms we accepted.

Transfers outside Europe

Your account lives in the EU and stays there. The database and everything you write are stored in Nürnberg, the encrypted backups in Helsinki, and anything you email us in Berlin. Your diary, your lists and your direct messages are never stored outside the EEA.

Four services in the register are outside it, and data passes through each, so each needs a lawful basis:

Advertising from Google, once it starts, adds one more, and only if you say yes to it. Our own ads add none. Our counterparty is Google Ireland Limited, in the EU. Google's own processing in the United States is its responsibility as an independent controller, under Google's EU-US Data Privacy Framework certification. For visitors in the United States, Google handles the ad request under its restricted data processing terms, as our service provider, which restricts what it may do with that request.

We add no transfer outside the EEA without a safeguard the GDPR recognises, and a new one is named in this section before it begins.

You are entitled to see those safeguards. Write to privacy@cinemere.com and we will send you a copy of the clauses we rely on, with the commercial terms removed and nothing else.

The catalogues are a different case and we would rather be exact than tidy. TMDB and TVmaze receive no account data from us at all. Catalogue lookups leave from our own server, so they carry no identifier and not your address. That includes the titles and years from a file you import: they are looked up from our server and are never tied to you at TMDB. Poster artwork and airing listings are fetched by your own browser, which necessarily shows those services your IP: that is a connection your device makes, not a transfer we perform, and it is the reason both appear in the register and in the Cookie Policy rather than being left unsaid.

When the law asks

We disclose member data to an authority only where we are legally required to, and in one situation where the law requires us to act on our own: if something on Cinemere makes us suspect a crime that threatens someone's life or safety, Article 18 of the Digital Services Act requires us to tell the police promptly, with the information we have. We also report sexual content involving a child to the police. We will tell you if either happens to you, unless the law or the investigation forbids us from telling you.

04Cookies & local storage

Cinemere sets no analytics or tracking cookies, in either mode. It never profiles you across other sites, and there are no third-party trackers on this page. Advertising cookies do not exist on Cinemere today. Once ads start on the free plan, Google may set them, but only after you say yes. The ads we serve ourselves set none. Google says it uses them with non-personalised ads to prevent fraud, cap repeats and count ads; what Google does as its own company is in its own policies (section 03).

The full register lives in the Cookie Policy, which lists every item, who sets it, why, how long it lasts and whether it needs your consent. It governs where the two ever differ. What follows here is the summary.

As a local copy without a server, Cinemere sets no cookies at all: it uses your browser's localStorage as the application's database (your account and your library).

On cinemere.com, signing in sets one first-party cookie, cin_session. It holds a signed token that tells the server which member you are, so you stay signed in as you move between pages. It is httpOnly (JavaScript cannot read it), SameSite=Lax and sent only over HTTPS, and it is used for nothing but keeping you signed in. Under the EU ePrivacy rules, storage that is strictly necessary to deliver a service you have asked for does not require consent, and a sign-in cookie is the textbook example; we still tell you it is there. Signing out removes it. On cinemere.com your localStorage additionally holds a local copy of your account and activity. It is where the app puts what the server sends, and every page reads from it in order to show you your library, so it is part of how the service works rather than an optional speed-up; it also keeps pages working through a brief connection drop. The authoritative copy lives on the server (see section 03).

Because Cloudflare protects the site (section 03), it may also set its own strictly-necessary cookies while its bot protection is engaged: __cf_bm, which lasts about half an hour and exists to tell a browser apart from a bot, and cf_clearance, which remembers that you passed a check if you were shown one. It carries no advertising or analytics purpose and is not used to profile you.

If you buy a subscription, Paddle's checkout opens in its own frame, from Paddle's own domain, and may store what its fraud checks need there, under Paddle's name. It stores nothing on cinemere.com. It is strictly necessary to take a payment you asked for.

Two things need your consent: the optional YouTube trailer embed, which is a third party that can set cookies, and, once it starts, advertising from Google on the free plan. That is why the banner gives you a clear choice for each, defaulted to off, and why you can change either at any time with Manage choices above.

05Legal bases (GDPR Art. 6)

06Your rights under the GDPR

The GDPR gives you the rights below wherever you live, because it binds everything we do. Most of them are self-service and instant on this page:

You exercise these yourself, immediately: no request form and no 30-day wait. Export downloads your data straight from your browser. Delete account (the control above, also in Settings → Privacy & Data) asks for your password and then deletes your account on the server before wiping this device, in one step: your profile, posts, takes, stories, diary, your ratings, watchlist, the titles you marked as watched, the titles you told us you have not seen, your import records, episode progress, your ratings of seasons and episodes, series status and the series you muted for new-episode notifications, lists, notifications, your own message threads, quizzes, game scores, push subscriptions, follow requests, the suggestions you dismissed (and you from anyone else's dismissed list), blocks and mutes, your consent record, your waitlist entry, your invitation code and its count (anyone still in line through your code is unlinked from it), and any queued email, plus your saved password, email address and year of birth. It also removes your footprint from other members' pages: your club memberships and club messages, the comments, reactions, reposts and poll votes you left on their posts, your likes on their takes and lists, your name from any log where they recorded you as company, your name from any Screening you were part of, your handle from their follower lists, and any notification about your activity sitting in their notification centre. Any Double Bill you appeared in is deleted outright, not left standing with one side missing: it carried your rating and your words, and half of that card is not a card.

The six honest limits

Deletion is immediate and it is thorough. It is not magic, and we would rather tell you exactly where it stops than let you discover it later:

Everything not in that list is gone, apart from short-lived technical traces: our server logs keep your handle for a deletion like any other request until they rotate out, and a copy of the database taken during an update can hold it for up to 14 days before it is dropped. Neither is ever used to restore anything. Reports and decisions about you are covered in section 11.

07United States privacy rights

As far as we can assess, none of the United States privacy statutes applies to Cinemere today, and we grant their rights anyway. Most of them apply only above a size threshold. The California Consumer Privacy Act, for example, reaches a business above roughly USD 26.6 million in revenue, or one handling the personal information of 100,000 consumers, or one earning half its revenue from selling data, and most other states use tests of the same kind. Texas and Nebraska work differently: they have no threshold of that sort, and instead exempt small businesses, while still forbidding even a small business to sell sensitive personal data without consent. We are far below every threshold, we are a small business under the Texas and Nebraska test, and we do not sell anything about you, sensitive or otherwise. So none of them binds us today.

We are telling you that rather than claiming a compliance we do not owe, because a promise in a privacy notice is enforceable whether or not the statute behind it applies, and a claim nobody checked is worth nothing to you. What follows is a commitment we are making of our own accord. It applies to you wherever in the United States you live, not only in the states that have passed a law. If we ever cross a threshold, nothing here changes except that it also becomes compulsory.

What we collect about you, in the categories the CCPA uses

Section 02 is the plain-language version and the table at the top of this page is generated live from your own account. This is the same thing in the statutory buckets, because those are what a request or a regulator will ask in.

CategoryDo we hold it?
Identifiers (§ 1798.140(v)(1)(A)): your handle, display name, email address, account identifier
Yes
Customer records (B): your plan, its price and dates, and Paddle's references for you, the subscription and each payment, if you bought a plan. No card details of any kind reach us
Only if you buy
Protected classifications (C): race, religion, sex, age beyond a year of birth, disability, veteran status
No
Commercial information (D): which plan you bought and when
Only if you buy
Biometric information (E)
No
Internet activity (F): what you do inside Cinemere. Never your activity on any other site, which we have no way to see
Inside Cinemere only
Geolocation (G): the country you tell us, so we can say where a title streams. Never precise location, never read from your address or your device
Country, if you give one
Audio, video, olfactory (H)
No
Employment or education (I), (J)
No
Inferences (K): your Taste DNA and the order of your For You feed, worked out from your own ratings, logs, likes and rewatches, and used only to personalise Cinemere for you. A fuller per-genre summary of your watching and ratings, and which actors, directors and writers appear in the titles you rated highly (from public catalogue credits), are calculated and kept on our servers to tune features such as the Oracle’s match and its suggestions. They are never shown to other members, and in the app only as the reason for a single suggestion, never as a list; they are also used on our servers, for a Taste Fusion that both members accepted, to rank titles for the two of them, and they are included when you download your data. Your Taste DNA bars are the only part anyone else can see
Yes

Where it comes from: mostly you, as you use Cinemere. Some of it comes from other members (a report about something you wrote, being named as company on someone's log, an @mention, a follow request) and some from us (a moderation decision and the statement we send about it, your founding number). An invitation may come from someone who invited you. We buy nothing from a data broker, we take nothing from a social network, and no analytics or advertising service feeds us anything. When Google's ads run on the free plan with your yes, your browser sends Google a request (section 03), and nothing about you comes back to us from it.

Why we hold it: to run the service you asked for, to take a payment if you bought a plan, to keep the place safe, and to obey the law. Section 05 sets out the legal basis for each. We do not use it for cross-context behavioural advertising or to build a picture of you for anybody else. The only profiling we do is Taste DNA and the For You ordering, which personalise Cinemere for you, are never used for advertising, and never decide anything with a legal or similarly significant effect on you.

How long: section 08 is the schedule. A job on our server enforces the first table there nightly; the table for email you send us is kept by a person, as that section explains.

Sensitive personal information, and being exact about it

Two of the things Cinemere holds are sensitive personal information in the CCPA's sense, and we would rather name them than let you find out from a definition:

The right to limit the use of sensitive personal information exists to stop a business inferring characteristics about you from it. We never do that, with either of those two things or with anything else, and we use both only to deliver the service you asked for, which is what § 1798.121(a) permits without any limitation request. So there is no toggle here, and that is because there is nothing behind it to switch off, not because we left one out.

Your rights, and how to use them

The practical details

Opt-out preference signals

We honour the Global Privacy Control and any other browser opt-out signal, including the older Do Not Track setting, and we treat it as a valid request without asking you to confirm it. There is no sale, no sharing and no targeted advertising for it to switch off, so we go one step further: we treat the signal as a no to Google's ads, and while it is on, nothing loads from Google and your browser sends it nothing. On the free plan you then see our own ads, which no other company is involved in. We say it here so that you do not have to take that on trust.

Other companies can collect information about what you do on Cinemere only where you have said yes: YouTube when you switch trailers on, and Google if you say yes to advertising on the free plan. Section 04 says what each of them receives. Your browser also fetches artwork straight from TMDB and TVmaze, which shows them your IP address the way loading any image does, but nothing about your account (section 03). We let no other company track what you do on Cinemere, or follow you from Cinemere to other sites.

Minors

Cinemere is for members aged 16 and over, and section 10 explains the check. We do not knowingly collect personal information from a child under 13, in line with COPPA, and our own limit is higher than that law requires. We do not sell or share the personal information of anyone, which includes every member under 16.

A few laws that people ask about by name

If there is ever a breach

If personal data is ever exposed in a way that could put anyone at risk, we will tell the Swedish supervisory authority within 72 hours of becoming aware, as Article 33 of the GDPR requires. We record every breach, including those that could not. We will tell you directly and without undue delay where there is a real risk to you. If you live in the United States, we will tell you within 30 days of discovering the breach at the latest, or sooner where your state's law requires it, and notify the authorities your state's law names, including the California Attorney General within 15 days of telling you where more than 500 Californians are affected. The only thing that may delay that is a written request from law enforcement that it would harm an investigation. We will tell you what happened, what was exposed, what we have done and what you should do, in that order, and we will not wait until we have a comfortable explanation.

08Data retention

Everything you make is kept until you delete it, either item by item or by erasing your account. That is the promise for your own library, and we will not expire your diary out from under you. Everything else has a fixed window, and a job runs on our server every day that actually enforces the table below. It is a schedule, not an intention.

WhatKept for
Your account, diary, ratings, watchlist, titles marked as watched, titles marked as not seen, lists, posts, takes, clubs, messages
Until you delete it
Import records (counts, so an import can be undone; the file you import is never kept)
30 days after the import
Tonight stories
24 hours
Password-reset links
60 minutes
Address-confirmation links
7 days
Sent email in our outgoing queue
30 days
Read notifications
180 days
Closed safety reports
365 days
Waitlist entries that never became accounts
365 days
Encrypted database backups
56 days
Deletion register (your handle and two dates, so a restored backup never brings a deleted account back)
60 days after you delete your account
Invoices and transaction records (paid plans)
7 years from the end of the financial year, by law
Moderation decisions about an account (section 11)
3 years after the decision
Content removed on an authority's order about terrorist content, and the data needed to identify it. Kept because Article 6 of Regulation (EU) 2021/784 requires it, and longer only if an authority or a court asks. Handled by a person rather than the nightly job, because no such order has ever reached us
6 months

Open reports are never swept, however old they are: an unresolved report is a live obligation, and the answer to an old one is to deal with it, not to delete it. Server logs are capped at 30 MB and the oldest lines are dropped as new ones arrive, so how long a line lasts depends on traffic. They record the address of each request without its query, so no one-time link or email address is ever written to them, and we do not record your IP address in them.

Email you send us

If you write to one of our addresses, the message and our reply sit in our inbox at mailbox.org in Berlin (see section 03). How long depends on what the message was about, and every window starts when the matter is closed, not when you first wrote.

What you wrote to us aboutKept for
A request about your data: access, a copy, correction, deletion, objection. Kept so we can show that we answered it, and how
5 years
A report about content or a member, or a notice under the Digital Services Act. The same window as a report made in the app
365 days
A request from an authority, or a legal claim or dispute
10 years
An opt-out from the arbitration agreement that earlier versions of the Terms contained (section 19), and our confirmation of it. The current Terms contain no such agreement; a record of an opt-out already sent is kept so that we can honour it, including after you delete your account
As long as you have an account, then 10 years
A question about a payment, a refund or your subscription. Kept as long as a claim about it could still be brought
10 years
Anything from that question that becomes a record in our accounts, such as a refund we agreed. Kept in our books, separately from the email
7 years from the end of the financial year, by law
Anything else, counted from the last message in the conversation
12 months
Deleted messages and spam, emptied automatically
30 days

Unlike the table above, this one is kept by a person. Nothing on our server can reach our inbox, so there is no nightly job for it: we go through it every 3 months and delete what has reached its date. A message can therefore stay up to that long past the date in the table, and never longer. After we delete a message, our provider's own safety snapshots may hold it for up to 7 more days before it is gone for good.

Deleting your account does not delete emails you sent us, because they are not part of your account. Ask us at privacy@cinemere.com and we delete them straight away, unless one is a request about your data, a report, a legal matter or a payment question that is still inside its window above, which is exactly what those windows are for. We never ask you to send identity documents. If you send one anyway, we delete the attachment as soon as we have what we need from it.

09Security (and an honest caveat)

Passwords are never stored in plain text: Cinemere keeps only a salted hash. In a local copy without a server, understand the limit of client-side software: storing credentials in the browser is obfuscation, not real authentication. Anyone with access to this device and its developer tools could read the local data. cinemere.com runs a real backend behind the same interface: passwords are hashed with Argon2id on the server, sessions are secure HTTP-only cookies over HTTPS, your email lives in a private database column that is never served to other members, and reset links are one-time and short-lived.

Keep your device secure. Signing out ends your session and clears the copy of your account and activity this browser keeps for the pages to read. What stays is what belongs to the device rather than to you: your consent choices, sound settings, cached catalogue data, and Recently Viewed if you turned it on, which only you can see when you sign in again. On a shared or public computer, sign out and then close the browser or clear this site's data, as section 07 of the Cookie Policy explains. Do not use Erase for this: it deletes your account itself, not just this browser's copy.

Who can reach your data, and how it is guarded

One limit you should know about. Direct messages are not end-to-end encrypted. They are stored on our server so that a conversation works on every device you use, which means the people who administer that server could technically read them. Our rule is that nobody here reads one, and no filter scans one, except when a member in the conversation reports it, or when the law obliges us to, and then only that message (section 07 of the Terms of Service). Do not use Cinemere for anything you would not want a service provider able to see.

What we do not claim

We hold no security certification. We are not ISO 27001 certified and we have not been through a SOC 2 audit, and we are not going to put a badge on this page that we have not earned. No service can promise it will never be breached, and we are not going to be the one that does. What we can tell you is what is actually in place, which is above, and what we will do if it fails, which is below.

What we will promise: we will not quietly sit on bad news. Section 07 sets out the breach commitment, including the 72 hours Article 33 gives us to tell the supervisory authority, and what we will tell you and in what order.

One structural note, because it is the part most services cannot say: Cinemere has no file uploads anywhere in the product. There is no upload endpoint to exploit, no stored file to serve back to another member, and no way for anyone to use Cinemere to distribute malware. That is not a security measure we maintain, it is a shape the product has, which is a much stronger kind of guarantee.

10Age, and younger members

Cinemere is for members aged 16 and over. We ask for your year of birth when you create an account, and again once for accounts made before we introduced the rule. The check runs on our server, not only in your browser, so it cannot be clicked past.

16 is our own rule, not one the law hands us. Your account rests on our agreement with you (section 05), not on consent; for a member under 18 whose guardian has not approved that agreement, it rests on our legitimate interest instead, as section 05 explains. Where the law does set an age is consent. Article 8 GDPR lets a member state choose between 13 and 16 as the age at which a person can consent to an online service on their own, and several things here do ask for your consent: the Dispatch, trailers and advertising. By using 16, the highest of those ages, for everyone, no consent anyone gives on Cinemere can be one they were too young to give alone, and we never have to build a parental-consent system we could not verify. On a service with private messaging, that felt like the right call. In the United States we follow COPPA and do not knowingly collect data from children under 13; our own limit is higher.

We keep the year of birth only, never a full date, and it is never shown to another member. If we learn that an account belongs to someone under the limit, we close it and delete the data. If you believe a child is using Cinemere, tell us at privacy@cinemere.com and we will act on it.

11Moderation, and decisions about your account

Cinemere is an online platform under the EU Digital Services Act. That gives you a set of rights about how we police content, and gives us duties we would want anyway.

What is automated, and what is not

Everything written on Cinemere for other members to see passes an automated word filter before it is saved. Direct messages do not: they are private conversations, and we do not scan them. An unambiguous slur or explicit threat is refused outright; a borderline match is published but flagged for a person to read. The filter judges a piece of text. It never suspends, restricts or bans anyone: every decision about a person is made by a human being, which is why Article 22 of the GDPR, on decisions taken solely by automated means, does not bite here.

If we act, we tell you why

If we remove something you posted or restrict your account, you get a written statement of reasons: what we did, whether it was because the content is unlawful or because it breaks our Community Guidelines and which rule, whether a report or our own review started it, whether automated tools were involved, and how to challenge it. It arrives in your notifications and by email, because a suspended member cannot sign in to read a notification.

You can appeal for six months, and a person reviews every appeal. If we got it wrong we reverse it and say so.

Your decisions

Every decision we have made about your account, with the reason we gave you and the state of any appeal:

What we keep, and for how long

Blocks and mutes are erased when you delete your account, and so are reports, with three exceptions kept as evidence: a report that is still open, a report about sexual content involving a child, and one that led us to remove something as unlawful. Those stay until the ordinary 365-day limit for closed reports in section 08; if you made one, your handle is taken off it. The record of a moderation decision is not erased either. It holds the member it concerns, the moderator, the action, the date, what it was about, the reason, the statement we sent, and any appeal and its outcome. It is kept for 3 years after the decision, longer only while an appeal or a legal claim about it is open, and it survives the account it concerns, because a safety record that disappears when someone deletes their account makes a ban unenforceable and erases the history of what happened to the people they affected. We rely on our legitimate interest in keeping the service safe, we use it for nothing but safety, and we never use moderation data for profiling or advertising.

We also send an anonymised copy of each statement of reasons to the European Commission's public DSA Transparency Database, as Article 24(5) requires. It never contains your handle, your name or anything else that identifies you: that database is public, and publishing a moderation record about a named person is exactly what the law is trying to prevent.

To complain about how we moderate, write to safety@cinemere.com, take it to a certified out-of-court dispute settlement body under Article 21, or contact Post- och telestyrelsen (PTS) (pts.se), the Digital Services Coordinator for Sweden. Our point of contact for authorities is legal@cinemere.com, in Swedish or English.

12Changes & contact

If this notice changes materially, the version and date at the top change, and we tell you in the app and by email at least 30 days before the change applies to you. The date at the top is when the new version applies to people who join after it. If you already have an account, a change in what we do with your data does not apply to you until 30 days after we told you, even if the new version is already published. Where a change needs your agreement, such as consent to Google's ads, we ask for it rather than assuming it, and nothing changes until you say yes. We keep the old versions, so you can always ask us what applied when.

ForWrite to
Your data, your rights, anything in this notice
Safety, moderation, appeals
Authorities and legal notices
Billing and receipts

We answer data-rights requests within one month, as Article 12(3) requires, and usually far sooner because most of them are the two buttons at the top of this page. We do not charge for them.

Cinemere AB
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Sweden
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Written to meet what the GDPR, the ePrivacy rules and the Digital Services Act require of us, to grant what the CCPA/CPRA and the other United States state laws would require of a larger company, and to be readable while doing both. See also the Terms of Service.

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