Subscription Terms

01What this document is

This document covers paid Cinemere plans only. It is the agreement for buying one, keeping one and stopping one. Everything else about using Cinemere, including the rules of the house, how we moderate, and what happens to what you write, lives in the Terms of Service, which apply to you whether or not you ever pay us anything.

Where the two documents touch the same subject, this one governs the purchase and the Terms of Service govern everything else. Nothing here reduces a right the Terms of Service or the law gives you.

You accept this document at the moment you buy, not before. If you never buy a plan, it never applies to you.

Who sells the plan, and who supplies it

You buy a plan from Paddle.com Market Limited ("Paddle"), which sells Cinemere plans as our authorised reseller and is the merchant of record for the sale. Paddle takes the payment, works out and pays the tax, and sends you the receipt. Cinemere AB supplies the plan: what it includes, keeping it running, and every promise this document makes about it are ours, and we answer for them.

At checkout you also accept Paddle's Buyer Terms, which cover the purchase between you and Paddle. Where those terms and this document both give you a right, you have both, and you can use whichever suits you. Nothing in this document reduces a right Paddle's terms give you, and nothing in Paddle's terms reduces a right this document gives you against us.

02Who may buy a plan

You must be at least 18 years old to buy a paid plan, and the payment method must be yours to use.

That is a higher age than the 16 needed for a Cinemere account, and the difference is not arbitrary. Having an account is a question of whether you may consent to an online service. Buying something is a question of whether you can bind yourself to pay, and in Sweden a person under 18 generally cannot. Without a guardian's consent, an agreement with a 17-year-old would not bind them and the money would have to go back. The law would allow us to ask for that consent; we have chosen not to sell to anyone under 18 at all, because it is cleaner and more honest not to take the money in the first place.

The check is made by our server when you start a purchase, against the year of birth you gave when you joined, and a purchase cannot begin without one. If you were born in the year you turn 18, the year alone cannot tell us whether your birthday has come, so we also ask for the date of your birthday, month and day. We use it for that one comparison and do not keep it. We do not ask for identity documents.

Where you live, the age at which you can sign a binding agreement may be higher than 18: it is 19 in several Canadian provinces and in some US states. If so, you must have reached that age too.

If we learn that a plan was nevertheless bought by someone under 18, or under the age of majority where they live, for example because the year given was wrong, we end it and refund everything paid for it, not only the unused part.

A paid plan is for one person. You may not share, resell or transfer it.

These terms are written for you as a consumer, meaning someone buying for purposes outside a trade or profession. If you are buying for a business, the mandatory consumer protections described here, including the right to change your mind in section 07, do not apply to you.

03The plans and what they cost

Cinemere has a free plan that stays free, and paid plans that add features and pay for running the service.

What each plan includes is listed on the pricing page and in the app before you buy. A feature described there as designed but not yet built is marked as such, and you are never charged for it as though it existed.

VAT, and the price you actually pay

The price shown to you at checkout is the total price you pay. It includes value added tax, or the equivalent sales tax, at the rate where you live, which Paddle as the seller collects and pays to the tax authority. The exact amount and the rate applied appear on Paddle's receipt. There is no setup fee, no administrative charge and no cancellation fee, and nothing is added at the final step.

Prices are charged in EUR. If your card is denominated in another currency, your bank sets the exchange rate and may add its own fee, which we do not receive and cannot see.

04When your plan starts

The agreement is concluded when you complete the checkout. Your plan starts, and the features unlock, as soon as the payment succeeds.

So buying a plan means asking us to start it straight away, inside the 14 days you have to change your mind, and the checkout asks you to say so. If you would rather not start yet, do not buy yet: nothing is charged until you do. Starting now does not take your right to change your mind away; section 07 explains what withdrawing then costs.

A plan runs in periods of one month from the day it starts. If you start on the 31st, a month with fewer days ends on its last day.

05How payment works

You pay in Paddle's checkout, which opens over the Cinemere page when you choose a plan. Your card or PayPal details go directly to Paddle and never reach Cinemere's servers. We tell Paddle which plan you chose, your Cinemere handle and the record of what you agreed to at checkout (section 07), and we fill in your email address so that you do not have to. Paddle tells us back its reference for you as a customer, for your subscription and for each payment, and whether each payment succeeded. We never see your card number, its expiry date or your billing address. What Paddle does with your data is described in section 03 of our Privacy Notice.

Payments inside the EEA use strong customer authentication, so your bank may ask you to confirm the payment, in Sweden typically with BankID.

The checkout as we have set it up offers card and PayPal, both of which pay at once. No credit-based method is offered, and none is preselected. If one is ever added, the immediate methods come first. A subscription to a film diary is not a reason to take on credit, and a checkout that quietly defaults to it is doing something to you rather than for you.

06Automatic renewal

We say this here, we say it at checkout next to the button before you pay, it is in your receipt, and we remind you of it once a year (section 17).

You can turn renewal off at any time, from the moment you buy, and you keep the plan you paid for until the end of that period. Section 09 explains how.

If the price is going up, or a change affects your access to the plan or your use of it by more than a minor amount, we tell you by email at least 30 days before it takes effect and again 7 days before, and you can cancel before it does. Section 10 covers this in full.

07Your right to change your mind

As a consumer in the EU or EEA you have 14 days from the day the agreement is concluded to withdraw from it, without giving any reason and without penalty.

Because Paddle is the seller, the law gives you this right against Paddle, and Paddle's Buyer Terms describe it. We give it to you against us as well, on the terms below, so you can withdraw inside Cinemere without going to Paddle at all: we end the plan and have Paddle make the refund. You can use either route, and you will not be refunded twice for the same days.

What you get back if you withdraw

A subscription is a continuing service rather than something delivered once, so it is not fully performed the moment you buy it. In practice that means the right survives for the whole 14 days even if you asked us to start immediately.

If you withdraw inside those 14 days, you pay a proportionate amount for the part of the period you actually had, and the rest is refunded to you. We calculate it by the day, not by the month, and we round in your favour.

How to withdraw

Any clear statement that you are withdrawing is enough, and it does not have to be on a form. There are three ways, and all of them count from the moment you send them:

• the withdrawal function in the app, described in section 08. It is the fastest, and it is the one we built for this;
• the model withdrawal form at the end of this document, filled in and sent to us;
• an email to [email protected] saying that you are withdrawing.

You do not need to explain yourself, and we will not ask you to. Any refund goes back to the payment method you used, within 14 days of us being told. Paddle makes the payment; making sure it reaches you in time is our responsibility, not yours.

08The withdrawal function

Because you conclude this agreement in our app, Swedish law requires us to give you a way to withdraw from it in the same place, and not only by writing to us. We do.

It is in Settings, under Subscription, labelled Withdraw from this agreement. It is there from the moment you buy and stays there for the whole withdrawal period. Using it takes two taps:

If the function is ever unavailable when you need it, use the email route in section 07. A broken button of ours is not allowed to cost you a right of yours, so a withdrawal sent by email while the function was down takes effect from the moment you sent it.

09Cancelling, which is a different thing

Withdrawing and cancelling are not the same, and it is worth being clear about which one you want.

Cancel any time, in two taps, in Settings. There is no phone call, no retention offer, no form to fill in and no cancellation fee. Cancelling is deliberately no harder than subscribing was, because the law requires that and because making it harder would be a shabby thing to do.

When the period ends, your account drops to the free plan. Your diary, ratings, lists, watchlist and everything else stay exactly as they are. Section 14 says what changes and what does not.

10If we change the price or the plan

We can change what a paid plan costs. We change what it includes only for a valid reason: because the law, a court or a regulator requires it, to keep the plan secure or protect it against abuse, because a supplier we depend on (such as a catalogue provider) changes or withdraws what it gives us, or because the technical environment the plan runs in changes, for example a browser or an operating system. A change to what a plan includes never costs you anything extra.

If the change is to your disadvantage, meaning the price goes up or the change affects your access to the plan or your use of it by more than a minor amount, we tell you by email at least 30 days before it takes effect, and remind you 7 days before. Each notice says exactly what is changing, when, what the new price is, and how to cancel.

You can cancel at any point before it takes effect, and if you do, you pay nothing more than what you have already paid. If you carry on past that date, the new terms apply from then. We never apply an increase to a period you have already paid for.

If a change affects your access to the plan or your use of it by more than a minor amount, you can also end the plan free of charge and with immediate effect, at any time until 30 days after the later of the day you received our email and the day the change took effect, by writing to [email protected] or replying to our notice. We then refund by the day the part of the period you had paid for and not yet had (section 11). This is the right the Swedish Act on Digital Content and Digital Services (2022:260) gives you, and it sits above anything else in this section.

Adding a feature to a plan, or lowering its price, we simply do.

11Refunds

Six situations, and we would rather set them out than decide them case by case:

• You withdraw inside 14 days. You pay for the days you had and we refund the rest. Section 07.
• We charged you in error, or charged the wrong amount, or charged you after you cancelled. We refund it in full, and we will not argue about it.
• We failed to deliver what you paid for, for example an outage long enough that the period you bought was not the service we described. We refund the affected part, and where the fault is not a minor one you can instead end the plan and be refunded for the time it did not work and for any period you had not yet had (Articles 14 and 16 of Directive (EU) 2019/770). You do not have to prove the fault: tell us, and we check our own records. For a service supplied over a period, showing that it worked as described is for us to do, not you (Article 12(3) of Directive (EU) 2019/770).
• We reduce your plan and you end it because of that (section 10). We refund the part of the period you had paid for and not yet had, calculated by the day.
• We close your account, for whatever reason, or withdraw your plan. We refund the part of the period you had paid for and not yet had, calculated by the day. Section 11 of the Terms of Service says the same.
• The plan was bought by someone under 18. We end it and refund everything paid for it. Section 02.

Section 15 of the Terms of Service, on events genuinely outside our control, applies to a plan too. It can excuse a delay. It never lets us keep money for a period we did not deliver.

A suspension is not a refund situation, because it pauses the plan instead. Your next charge moves later by the length of the suspension or, for one without an end date, charging stops and the paid time you had left is given back when it is lifted (Terms of Service, section 11). You never lose a paid day to a suspension.

Beyond those, we do not refund the unused part of a period you chose to cancel. That is what section 09 means by the plan running to the end of the period.

Refunds are paid by Paddle to the payment method you used, normally within a few days and always within 14 days of us agreeing to one. If Paddle cannot or does not pay a refund we owe you, we pay it ourselves. Your rights under Swedish and EU consumer law sit above this section and are not limited by it.

12If a payment fails

Cards expire and banks decline things. If a renewal fails, we tell you by email, and Paddle tries again over the following days.

If it still has not gone through after that, your account simply goes back to the free plan. We do not send your account to a debt collector, we do not add a fee, and we do not lock you out of your own library. Nothing you wrote is deleted or hidden because a card expired.

You can put a new card in and pick the plan up again whenever you like.

13Receipts and records

Paddle, as the seller, sends a receipt for every charge to the email address you gave at checkout. It shows Paddle as the seller, the date, what you bought, the total amount, and the tax amount and rate. We also confirm every charge by email, with what renews, when, and how to cancel; the first of these confirms this agreement on a durable medium, with the model withdrawal form in it.

Paddle keeps its own records of each sale, under the bookkeeping and tax law that applies to it, as its own controller. We keep our record of your plan, its charges and refunds, and what you agreed to at checkout. Paddle's statements to us of the sales are part of our accounts, so we keep that record for as long as Swedish bookkeeping law requires: until the end of the seventh year after the year in which the financial year the payment belongs to closed (bokföringslagen 7 kap. 2 §). Our financial year is the calendar year, so that is 31 December, seven years after the end of the financial year the payment belongs to: a payment made in 2027 is kept until 31 December 2034. This is the one thing that deleting your account cannot reach, and we say so plainly in section 06 of the Privacy Notice rather than letting you discover it. We keep only what that law requires, separately from your member account, and we use it for nothing else.

14Going back to free

When a paid plan ends, for any reason, your account becomes a free account.

Nothing you created is deleted, hidden or held hostage. Every diary entry, rating, review, list, watchlist item and episode you ticked stays exactly where it was, and it is all still exportable in one click from the privacy page. Cinemere does not put a paywall in front of your own history, and it never will.

What stops is access to the features the paid plan added. Anything you built with one stays readable and stays yours; you simply cannot make new use of that feature until you subscribe again.

15Changes to this document

We can change these subscription terms, for example for a new plan, a new law, or a clearer way of saying something.

For a change that affects your rights or obligations, we give you at least 30 days notice by email before it takes effect. The notice says what is changing and from which renewal. If you would rather not continue on the new terms, cancel before that renewal and nothing more is charged; if you let the plan renew after the notice period, the new version applies from that renewal. We never change the terms of a period you have already paid for.

For a correction that does not change what anything means, we publish it and move the version at the top of this page. We keep the version history, so you can always ask us exactly what you agreed to and when.

16Law, disputes and complaints

The law of Sweden governs this agreement. If you are a consumer resident in another EEA country, you keep the protection of the mandatory rules of your own country, and nothing here takes that away.

Talk to us first, at [email protected], about anything, including a payment: we will deal with Paddle for you. Most billing problems are a misunderstanding and we would rather fix one than argue about it. You can also go to Paddle directly about a payment, through the links in its receipt or at paddle.net.

If that does not work, you can take the dispute to:

• Allmänna reklamationsnämnden (ARN), the Swedish National Board for Consumer Disputes, at arn.se. We take part in its proceedings and we follow its recommendations.
• the alternative dispute resolution body in your own country, listed by the European Commission at consumer-redress.ec.europa.eu.
• the courts of your own country of residence, which you can always do instead.

A complaint about how we handle your personal data, payment data included, goes to Integritetsskyddsmyndigheten (IMY) (imy.se) or to the data protection authority where you live. Section 06 of the Privacy Notice explains how.

17If you are in the United States or Canada

Everything above applies to you. This section adds what United States and Canadian law expects us to say about a recurring charge, and it is written to be read before you buy rather than after.

17.1 Cancelling is as easy as buying, and we mean that literally

You cancel where you bought: in the app, by yourself, at any hour. We will not make you telephone anyone, send an email, chat with an agent, answer a survey, or sit through an offer to stay. There is no retention flow and there never will be one. If you bought through a mobile app store, you cancel in that store's subscription settings, because that is where the charge lives, and we link you straight to it.

That is a design commitment and also the law where you are: the federal Restore Online Shoppers' Confidence Act requires a simple mechanism to stop a recurring charge, and California, New York and a growing list of other states require it to be available by the same means you signed up. Making somebody ring an office to stop paying is the single most litigated practice in this area. We are not going to build one.

17.2 Reminders

Once a year, for as long as your plan is active, we email you a reminder of what you are subscribed to, how much it costs and how often, and how to cancel. It goes to the address on your account, the same place our confirmation went.

If the price ever changes, we email you at least 30 days before, as section 10 says, and again 7 days before it takes effect, each time with how to cancel. If we ever offer a free trial or an introductory price, we will email you before it converts, telling you what the charge will be and how to stop it.

17.3 Refunds

Section 11 sets out how we handle refunds, and it applies to you. Nothing in this agreement is a blanket "no refunds" rule: where a state or provincial law gives you a refund right, you have it, and where we have charged you for something you did not get, you get your money back whatever any other paragraph says.

17.4 Disputes about a payment

A dispute with Paddle about the payment itself is governed by Paddle's Buyer Terms. A dispute with us is governed by what follows.

If you are in the United States, disputes under this agreement are governed by section 19 of the Terms of Service, which limits what we can owe you, sets a time limit for claims and says which courts hear a lawsuit. It contains no arbitration agreement. Read it. It replaces the dispute routes in section 16 above for you.

Which law and which court. This agreement is governed by the law of Sweden, the country where Cinemere AB is incorporated, except where United States federal law, or the law of the state you live in, gives you a protection that a contract cannot take away: then you keep it. To the fullest extent the law allows, a lawsuit between you and us is brought only in the courts of Sweden, with Stockholm District Court as the court of first instance. Small claims court where you live is always open to you, and where federal law or the law of your state gives you a right to bring a claim where you live that a contract cannot take away, you keep it. We do not ask you to arbitrate. All of this is section 19.8 of the Terms of Service, said here so that you do not have to look for it.

If you are in Canada, we do not ask you to arbitrate, to bring a claim in Sweden, or to waive anything. Your provincial consumer protection law applies in full, including any right it gives you to cancel a distance contract or to ask your card issuer to reverse a charge, and you can bring a claim where you live.

Either way, talk to us first at [email protected]. A billing problem is almost never a legal problem, and we would rather refund you today than be right in a year.

18How to reach us

For anything about billing, receipts, refunds or withdrawal: [email protected]. Paddle can be reached about a payment through the links in its receipt or at paddle.net.

By telephone: +46 76 022 48 54, our company line.

Every other route, including data protection and content moderation, is in section 20 of the Terms of Service.

Cinemere AB, —, —, Sweden · Company number — · VAT —

↯Model withdrawal form

You do not have to use this form. Any clear statement that you are withdrawing will do, and the function in section 08 is faster. It is here because the law says a trader must make it available, and because some people would simply rather have the words written out for them.

Complete and send it to [email protected].